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Call Now: 719-309-4061
July 17, 2018

Frequently Asked Questions (FAQ)

ANSWERS TO QUESTIONS:

WHAT IS OPEN JUMP
Open Jump refers to the time we are open to walk-in jumpers. Come jump, swing, and play with us during this time for all ages and abilities. If we are closed for a private event or any other reason we will post that information.


CAN I PURCHASE A GIFT CARD?
Yes your can give the gift of FUN for someone. Click here to visit our store and purchase a gift card. We will mail it to a local address with a personalize note if you like.

BUY NOW


HOW DO I BOOK A BIRTHDAY PARTY?
You can book a birthday 24/7 online by clicking here. or call 719-309-4061 for more information or to contact our Event Manager.

BOOK NOW


DO I NEED A RESERVATION?
No, reservations are only available for groups of 12+ jumpers. If you have less than 12 jumpers you may walk-in during any Open Jump time. If we happen to be sold-out when you arrive you may purchase the next available time slot. Our wait time is usually less than 20 minutes.


HOW MUCH DOES IT COST?
Check out our RATES & SPECIALS  page for exact up-to-date details on cost for a visit. RATES & SPECIALS


DO I HAVE TO PAY TO WATCH?
Nope, all looky-loo’s are free as long as you have a guest jumping. There is no admission charge for spectators.


MILITARY DISCOUNT?
Yes, thank you for your service. Show your valid military ID and save $1 off your jump time of 60 minutes or more.


ARE YOU OPEN TODAY?
Check out the RATES & SPECIALS page for the most up-to-date hours and information. You can also call us at 719-309-4061 to hear our hours and rates. Have a group of 30 or more? We can open just about anytime for you. Call and speak with a Event Planner today.  HOURS


ARE YOU BUSY TODAY?
Weekends and holidays are the busiest times. There is usually more open space available during weekdays. Occasionally we will have to delay your jump time by 20-40 minutes due to safety capacity limits on the attractions. We apologies for this inconvenience but we wish to keep all guest safe and ensure a good experience. Call our front desk for a real-time update. 719-309-4061. If we don’t answer we are busy helping a customer.


GROUP RATES?
Group Rates are available during regular hours Monday through Thursday for groups of 12 jumpers or more. You must make your reservation and pay the $50 non-refundable deposit at least 48 hours in advance. We do not offer group rates on weekends or holidays. You can still reserve a spot for a group on the weekend or holiday. Contact to reserve your spot.

Please call 719-309-4061 for the Group Rates.


IS THERE A WEIGHT LIMIT?
Please note that certain attractions have set weight limits that must be enforced. Trampolines: There is no set weight limit, but the chances of being injured increase significantly if the jumper exceeds 225 pounds. Battle Joust & Wipeout have a maximum weight limit of 200lbs per person. Always jump within your ability and check with your physician before participating.


WHERE CAN I SIGN THE WAIVER?
Click here to Sign an Online Digital Waiver valid for 1 full year. Or print off the paper waiver valid for one day visit.

SIGN WAIVER


I'M GUARDIAN FOR THE DAY...CAN I SIGN THE WAIVER OF A MINOR?
No, only the minor’s parent or court-appointed legal guardian is allowed to sign the waiver for a minor.


CAN I BRING IN MY OWN FOOD AND DRINK?
We do NOT allow outside food or drink unless you have a birthday party package scheduled. We have a free water fountain and a small selection of drinks and snacks available for purchase.


I SIGNED A DIGITAL WAIVER ONLINE, NOW WHAT?
You’re all set! Log out of your account and come on in! The online waiver is valid for 12 months from date of signing.